Shipping & Return Policy

📩 Shipping & Return Policy
Last updated: December 2024

At Milano Sunkissed, we’re committed to making your shopping experience smooth, transparent, and worry-free. Please review our shipping and return terms carefully before placing your order.

🚚 Shipping Policy

🕒 Processing Time
All orders are processed within 1–3 business days.

🚛 Delivery Time
Our standard estimated delivery time is 7–11 business days.
In rare cases — due to high demand, customs clearance, or other unexpected delays — delivery may take up to 15 business days.

đŸ“© Tracking
All orders are shipped with a tracking number. Once your order has been dispatched, you will receive a confirmation email with your tracking link.

We appreciate your patience and understanding!

🔁 Return Policy

We want you to be completely happy with your purchase. If you're not satisfied, here’s how our return process works:

✅ Return Eligibility:

  • Return requests must be made within 60 days of receiving your order.

  • The item must be unused, in its original packaging, and in resellable condition.

  • Customers are responsible for returning the item to our designated return address.

  • Refunds or exchanges will only be issued once the returned item has been physically received and inspected.

❗ Important Notes:

  • Shipping fees (if applicable) are non-refundable.

  • We do not accept returns for items damaged due to misuse or general wear and tear.

  • We reserve the right to refuse any returns that do not meet our return criteria.

🛑 Regarding "Buy 1 – Get 1 Free" Offers

For promotional offers such as Buy 1 – Get 1 Free, please note:

You cannot return just one product if the other has already been used.

This is because the offer is considered a combined purchase, where the total value is distributed across both items. If one of the items has been opened or used, the promotion is considered redeemed and cannot be partially reversed.

📌 This policy is compliant with Swedish consumer law, provided it is clearly communicated at the time of purchase — which it is here.

📩 Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us. We will help you track it down. However, we are not responsible for delays caused by the shipping carrier or customs processing.

💌 Contact Us

Need help or want to initiate a return?
Reach out to us at:
📧 milanosunkissed@gmail.com